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hours;
Monday thru Friday - 8:00 am - 4:00 pm (Arizona time)
email;
parrotsrule@royalparrot.com
We answer all emails within 24 hours but please keep
in mind that internet providers are continually working
to up-date their
spam blockers so occasionally our replies may
be blocked. If you don't receive a reply, please
except our apology and try
to contact us again or feel free to give us a call.
phone;
602-300-5980
If we are away from our phone please leave a message,
include your phone #, and
we will be happy to return
your call as quickly as possible.
address; Design-Rite 101 North 55 street, unit #3, Phoenix, AZ.
85034
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on-line orders;
secure on-line shopping cart
We take extreme efforts to insure complete on-line security
of your valuable data and credit card information.
We use Secure Servers, SSL with 128 bit encryption technology.
for the submission of your final payment
information. SSL has been proven
to be safer than giving your credit card information over the telephone
phone orders;
You are welcome to place your order by phone during regular business
hours.
However, we ask that you
accompany your order with an email, confirming
your name, shipping information and phone number in writing,
(no need to
include
a copy of your order in the email). We will email you a copy of your order
with
sale total
including S&H charges for your review before processing your
purchase.
email orders;
If you prefer to order by email please use the email link above or enter
"Royal Parrot Order" in the subject line.
Please include the following
information; a list of products you wish to purchase by name and order #,
your
complete shipping information and your phone number. We will call you
for your credit card information or you
can call us at the number above if
you prefer.
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credit
cards;
We accept all major credit cards on-line with the exception of Discover
Card.
pay pal, checks, money orders;
When ordering by phone, email or snail mail you are welcome to
send a check or money order, US only.
Your order will be held until your
payment has cleared our bank. If you would prefer to use pay pal, let us
know when you place your order
and we will email you with a payment request. Again, your order will be
held
until payment has cleared our bank.
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Orders are generally shipped within 24
hours of receiving your order, excluding weekends and holidays.
Please allow
10 days for your package to arrive. If shipment of your order is going to be
delayed, we will
contact you via email.
All US orders are shipped UPS ground (unless otherwise requested).
You will receive an automatic email from UPS (Quantum View) with your tracking information.
We ship anywhere in the US and Canada, (currently we do not ship
internationally).
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We offer a full satisfaction
guarantee. If for any reason you are not happy with your purchase, in whole
or in part,
simply return it to us within 7 days for a full refund, product only. We do
not refund any shipping charges.
Retuned products must be unused and in their original shipping box with the
copy of the purchase.
We do not resell any returned product.
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